Home · Shipping & Returns
GOOD TO KNOW
Every order is packed by hand in Adelaide and posted within 2 business days. Here is how your bandana gets to you, and what to do if it is not quite right.
| OPTION | COST | USUALLY TAKES |
|---|---|---|
| Standard | $9.95 | 5 to 9 business days |
| Express | $15.00 | 1 to 2 business days |
We will email you when your order is confirmed, and again when it is on its way.
We post to New Zealand, the United States, Canada, the United Kingdom, Europe and most of the rest of the world. International standard shipping is $20.00 AUD and usually takes 14 to 20 business days, sometimes a little longer during busy seasons.
Any customs duties or import taxes charged by your country are set by them, not us, and are yours to cover. Most bandana orders arrive without any extra charges.
No stress. You have 30 days from the day your order arrives to send it back for a full refund of the bandana. It just needs to be unworn, unwashed and in its original condition. Return postage for a change of mind is covered by you.
Necks are tricky. If the size is not right, email us and we will help you swap it for the other size. The size guide on each product page has measuring tips if you want to double check before ordering.
We check every bandana before it leaves, but if something arrives faulty or not as described, we will make it right with a replacement or a full refund, and we will cover the return postage. Nothing in this policy limits your rights under Australian Consumer Law.
Email [email protected] with your order number and a quick note about what is going on. We will reply with the return address and next steps.
Refunds go back to your original payment method once the return reaches us, and usually appear within 5 to 10 business days depending on your bank.